FOR E-COMMERCE Industry starter pack

Every “where is my order?” answered — across every store you run.

Email, live chat, SMS and WhatsApp from all your storefronts in one inbox, each reply sent from the right brand; a ticket queue with order number, order value, refunds and aging; saved replies for returns and delays; trade-account applications through the portal; and an open API to create customers and tickets from your store.

Start free — set up for e-commerce & retail See pricing

Your pipeline, out of the box

Subscriber / lead→First order→Repeat customer→VIP→At risk

Your tickets queue

NewInvestigatingWaiting on customerWith courier / supplierEscalated / disputeResolvedRefunded

Ready on day one

💬Customer waiting 12 hours → the team is nudged before it becomes a bad review
🔔Ticket escalated or disputed → a manager is alerted with a review task
💸Refund issued → a win-back check-in task one week later
📊Refund rate, escalation rate and aging on one screen; import and export tickets as CSV
Included on every plan

Everything else e-commerce & retail get

📥 One inbox, five channels

Email, live chat, SMS, WhatsApp and calls from every brand you run, in one queue with one history per client.

🔐 Branded client portal

Clients upload documents, answer forms, sign agreements and book calls under your name and colours.

⚡ Automations

Trigger on stage changes, signatures, deadlines, missed calls and work-queue events. Create tasks, notify people, move stages.

📞 Zaquil Voice & Messaging

Phone numbers, calls and texts inside the workspace, with scripts, outcomes and per-line reporting.

✨ AI that drafts, humans who send

Replies and summaries drafted from your own knowledge base — always reviewed by a person. Off by default for regulated industries.

📊 Reports & open API

Response times, workload, revenue and aging on one screen. REST API, webhooks and CSV import/export.

Live in a day, not a quarter.

Pick “E-commerce & retail” at signup and your pipeline, forms, work queue, templates and automations are already there. 14 days free. No card.

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Other industries

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